Posts Tagged ‘Brittney Miller’
Seniors Ting Liu and Brianne Boner try to block a spike sent by Washburn's Aubri Renshaw friday night at White Auditorium. Kellen Jenkins/ The Bulletin

Seniors Ting Liu and Brianne Boner try to block a spike sent by Washburn's Aubri Renshaw Friday night at White Auditorium. Kellen Jenkins/ The Bulletin

The Emporia State volleyball team lost a tough match against rivals and #4 ranked Washburn University in five sets on Friday 25-23, 13-25, 26-24, 20-25 and 7-15.

“When playing a team like this you need to consistently do your part, fight and bring force,” said Head Coach Bing Xu. “We traded off with strong and weak rotations. Overall we fought pretty hard.”

The Hornets won the first set by pure force of will. After the loss of key player Brittney Miller in the initial seconds of the first set to an injury, the Hornets stormed to take a lead that Washburn was unable to close.

“After (Miller) was down the players raised their level… without Brittney they have to do more and fight harder,” Xu said. “Not a lot of the game plan changed, we just moved people around a bit.”

The Hornet players also noticed the reaction the team needed after the injury.

“Our first reaction was panic, but we really came together as a team after that and pushed through it and were able to play as hard as we did,” said Sophomore Defensive Specialist Meg Schwartz. “I’m really proud of our team for doing that.”

The second set brought an early shift in momentum. After gaining a quick lead, Washburn left the Hornets reeling. Unable to rally for a comeback and struggling for points, the Hornets lost the second set.

Emporia State began the third set with an early deficit. Rallying, and not resigning themselves to another set loss, the Hornets fought back and won the set after a ten point deficit.

“We didn’t want to lose, having that motivation… trying to play our best and beat a great team,” said Senior Mid-Hitter Brianne Boner.

Going into the fourth set the Hornets had the momentum coming out cool and collected. Washburn built up another lead over the Hornets which they were unable to catch up to, losing the set.

Senior Brianne Boner is blocked by Washburn's Mollie Lacy Friday night at White Auditorium. Kellen Jenkins/ The Bulletin

Senior Brianne Boner is blocked by Washburn's Mollie Lacy Friday night at White Auditorium. Kellen Jenkins/ The Bulletin

“In the beginning, we’d get down and then we’d be fighting to catch up and that definitely hurt us,” Schwartz said. “We needed to come out from the beginning and get a lead in the beginning instead of trying to work our way back and win.”

Struggling through the tiebreaker the Hornets would go on to lose the game.

“This was everybody’s game and one of the main players down now we needed everyone to step up,” Xu said. “The whole team (came together well) I really liked what we put over there.”

The Hornets close out regular season play with a match against unranked Fort Hays State at home on Nov. 13th. Regionals begin Nov. 17th.

Chris Dvorak

 
The #12 Emporia State volleyball team lost back to back matches this weekend for the first in time in 112 matches. On Friday ESU took on Pittsburg State, losing the match 3-2. Both teams had high hitting percentages. ESU had a .281 percentage, but was out hit by PSU who hit .296. On the offensive side, Brittney Miller was the top hitter for ESU with a .311 hitting percentage and 23 kills. Paige Vanderpool hit  a career high .414 hitting percentage and had 14 kills and two blocks. Defensively Brianne Boner had four blocks, and Katelyn Kaiser had five. Ting Liu had 60 assists along with her 13 digs, and Meg Schwartz had a career high 30 digs.

On Saturday the Hornets took on Missouri Southern and fell 3-1. The Hornets hitting was only .135, and they lost in four sets, 9-25, 25-22, 20-25 and 21-25. Brittney Miller hit well with a .346 percentage and 14 kills. Ting Liu also performed well by nearly having a triple double with 40 assists, 12 digs and seven kills. Defensively Jocelyn DeMotte had 14 digs on the night. The Hornets have now fallen to 19-8 for the season and 10-6 in the MIAA. The team travels to Bolivar, MO to take on Southwest Baptist for their next game.

Chris Dvorak

 

The Emporia State volleyball team concluded their two game home stand this weekend with another sweep against Northwest Missouri. The Hornets quickly jumped out to a 14-1 lead in the first set thanks to four kills by Brittney Miller who led all hitters with 16 kills on the night. ESU would go on to win the set 25-10. The second set proved much tougher as ESU had to battle back from an early deficit. The set ended with Emporia State winning 30-28 after battling through two set points. In the third ESU was able to continue the momentum from the first two sets and handily defeat Northwest Missouri 25-16. On the night, Brianne Boner recorded her 1,000th career kill in the second set. The Hornets will travel to #7 Central Missouri on Wednesday for their next game.

Brandon Schneeberger

 

The Emporia State volleyball team returned to William Allen White Auditorium this Friday to take on the Griffons of Missouri Western. Big plays down the stretched led ESU to a 3-0 sweep.

The Hornets got off to a good start in the first set with a 25-17 victory. Junior Jordan Lockwood and freshman Paige Vanderpool led the team in kills with five apiece. Lockwood set the tone for the Hornets as she opened up with three of the first six kills for the set.

“(Lockwood) is a good all around player. She plays very good back row. Defense wise she is doing very well. She brought a lot of energy out on the court,” said head coach Bing Xu.

Ting Liu followed up with an impressive performance dishing out 19 total assists in the set.

The second set would prove much tougher for the Hornets. After a back and forth battle in the first half of the set, ESU would lead 13-12. The Hornets would begin to spread the margin as they went on a 7-2 run to increase the margin to six points.

Missouri Western would not give up however as they narrowed the gap to three points at 22-19. Kills by Brittney Miller and Brianne Boner would eventually put the Griffons away as ESU won the set 25-19. Boner would also move up to second all-time in ESU history for career blocks in the second set.

“We have great chemistry and everything it’s just getting it all together on the floor sometimes. I think tonight it was just a good game to come out, get everything together and I think we did really well,” Boner said.

The Third set would prove even tougher for the Hornets as Missouri Western jumped out of the intermission to a quick 5-2 lead and would hold the lead at 15-14. ESU would battle back however, and finish off with a 6-0 run to win the set 25-19 thanks to four consecutive kills.

“I think we started a little bit slow,” Xu said. “We really need to put actual energy on the court, and after the big stretch there, finally they realize ‘Hey we need to finish this.’ We want to see more character like that, more attitude like that.”

In the third set Ting Liu would dish out 13 assists for the Hornets giving her 42 on the night. This total places her fourth all-time in the MIAA for assists.

The Hornets look to continue their success Saturday as they take on Northwest Missouri. First serve is set for 7 p.m. at White Auditorium.

Brandon Schneeberger

Editorial for January 20

Virgin Islands Daily News January 20, 2005 On Jan. 1 a law went into effect changing the name of the V.I. Territorial Court to the V.I. Superior Court. Traffic tickets and divorces as well as homicides will be handled by the Superior Court, just as they were handled when it was called Territorial Court. Territorial judges become Superior Court judges. Usually, jurisdictions that have Superior Courts have lower courts (to which they are superior), such as municipal courts. In those instances, the Superior Courts handle the more serious cases, the lower courts handle the less serious ones. site superior court traffic

If it makes people feel better to change the name, fine. A rose by any other name is still a rose. However, our concern with this name change is that the law creates the foundation for yet another court, the V.I. Supreme Court. This is an entirely unnecessary additional limb for this branch of government. It is estimated that a Supreme Court would cost Virgin Islands taxpayers $3.5 million for its first year of operation, and that does not include costs for a building, equipment and the myriad of other expenses taxpayers will have to pay for. go to website superior court traffic

The purpose of a V.I. Supreme Court, proponents say, will help prevent federal meddling in the territory’s legal system. As it is now, cases tried in Territorial Court , now Superior Court, can be appealed to the appeals panel, which consists of two U.S. District judges and one V.I. Superior Court judge. The next step would be the 3rd Circuit Court of Appeals in Philadelphia, then to the U.S. Supreme Court.

If the V.I. Supreme Court becomes a reality, it would eliminate the appeals panel process.

In 2002 Gov. Charles W. Turnbull vetoed a bill that would create a Supreme Court, along with a $2.5 million appropriation. He indicated there was no money to support the legislation. Last October, he approved the bill creating the current law. But it only changed the name of Territorial Court and allowed for a Supreme Court only when an appropriation would be made to fund it. At that point, the process would begin for the governor to appoint justices, who would be confirmed by the V.I. Legislature.

Earlier this week we presented excerpts from a 1968 sermon by the Rev. Martin Luther King Jr. He said, in part: The desire to be important “often causes us to live above our means. Do you ever see people buy cars that they can’t even begin to buy in terms of their income?” The court system the Virgin Islands has now works. This territory does not need, and it certainly can’t afford, another court.

 

Fall break proved an exciting week for Emporia Volleyball. The Hornets swept the volleyball athlete of the week honors. Ting Liu earned her fourth specialist of the week and Brittney Miller earned her first hitter of the week honor. On Tuesday, after some team communication errors, the Hornets continued the excitement and swept Southwest Baptist University, 25-20, 25-21, 25-19.

This Friday the Hornets faced off against conference rivals and #4 Washburn University. Losing their first two sets 20-25 and 18-25, the Hornets came back to win the next two 25-22 and 25-19. In the tie-breaker set, the Hornets fell to Washburn 11-15, ending their comeback.

Saturday brought better results with a sweep of Fort Hayes State University 25-15, 25-17, and 25-17. Miller, Paige Vanderpool and Brianne Boner all had nine kills, with Bonner picking up three blocks. Meg Schwartz had 11 digs and Jordan Lockwood had nine.

To top off all the week’s action the Hornets moved up in rank from #15 to #12. Washburn moved up to #2, and their next opponent, Truman State University, dropped down one spot to #11.

The Bulletin

MALACHOWSKI ON ROAD TO RECOVERY

US Fed News Service, Including US State News December 25, 2009 EAST STROUDSBURG, Pa., Dec. 13 — East Stroudsburg University issued the following news release:

On the outside, Briana Malachowski looked fine considering what had just happened.

Around 10:30 a.m. on June 13, Malachowski, a Bangor High School graduate and standout on the East Stroudsburg University women’s golf team, was on her way from her parents’ home in Mount Bethel to her job, at Kelly’s Ice Cream, a seasonal stand in Portland, when she lost control of her Jeep Wrangler.

According to a report in the Easton Express-Times, Malachowski’s Jeep struck a wire guide rail, snapping the wire and sending the vehicle into an embankment. The Jeep’s hard top broke in half and Malachowski was ejected through it.

The accident happened about two miles from the Malachowski’s home so her mother, Linda, father, Jim, and brother, Brandon, were all at the scene within minutes.

“When I got to Briana she didn’t look like she was really hurt just looking at her physically,” Jim Malachowski said. “She had a little scratch on her nose and a little blood, but I could tell inside she was banged up pretty bad.” Linda Malachowski was returning to the family home on River Road, the same road the accident happened on, when she came upon the accident.

“I had asked the people there if they needed any help,” she said. “They said a girl had rolled her Jeep and I said, ‘Oh my god!’ and I asked what color it was and they told me it was gray and I said, ‘Oh my gosh, that’s Briana!’ I just screamed her name, I yelled to her, and she yelled back to me, ‘Mommy, help me!’” A bad left knee that was due to be surgically replaced kept Linda Malachowski from reaching her daughter. go to website easton express times

Brandon Malachowski, 25, had made his way down to his little sister and knew something was wrong, but not the severity.

“There was no physical damage,” he said. “Looking at her, she had a scratch. I was watching her chest and could see that her chest was going real small and that her breathing was shallow and that her leg was in pain, but she was kind of a little in and out of it. There was a lot going on at that time.” Shortly after the accident, Briana came to, laying in the weeds near by, trying to figure out where she was and what had happened.

“I didn’t know where I was and I thought it was a dream; I had no idea,” said Malachowski, a two-time All-Colonial League first-team softball player and twice a third-place finisher in the District 11 golf tournament and PIAA qualifier at Bangor. “I woke up in the weeds, and my hair was all over my face because it was wet that morning, and I passed out. Then I woke up again and I tried to figure out where I was and everything was washing around me. It felt like everything was going so slow.” Once she figured out that railroad tracks were near, Briana knew the Met-Ed electric plant in Mount Bethel was close by. She also knew she was down off the road.

“I started to call out because I thought nobody could see me because I heard cars going by,” Briana said. “I figured out where the road was and I started to crawl towards the road. My dad said it looked like I crawled about 15 feet and then I couldn’t do it anymore.” Only once Briana was medevaced to St. Luke’s Hospital in the Fountain Hill Borough of Bethlehem did her family know how badly she was injured.

A great deal of damage was done when she was ejected through the Jeep’s hard top. The list of injuries was long and severe. Briana broke her thoracic spine and all of her ribs, had fractures in her neck, suffered a concussion, a collapsed left lung and partially collapsed right lung. Her left hip had been dislocated and she had a blood clot in her carotid artery, the last of which was not discovered until before her surgery.

“When we got to the hospital we were greeted by the clergymen and I knew that wasn’t good,” Linda Malachowski said. “The clergymen brought us to X-ray and (the doctor) told us that, ‘Your daughter is in very, very critical condition.’ Her body was literally separated and twisted.” “My spine was dislocated and pushed to (the left) side and (the doctor) said it was centimeters from my spinal cord,” Briana said.

Surgery was scheduled for 8 a.m. the following day, a Sunday.

That morning, Linda Malachowski recalled a moment as if it had just happened.

“It wasn’t until 10:21 (a.m.) that they came out and (told us they) got her in position,” she said. “It took them 2 hours and 21 minutes just to position her.” The surgery was anything but smooth.

Twice the doctors thought that Briana had suffered a stroke, but both turned out to be equipment malfunctions. Still, the doctors proceeded with caution.

“They had to, they had no other choice,” Linda Malachowski said. “They had to go through with the surgery because either way she would have died. If the blood clot would move, it was right at the base of her neck, they said it would go to her brain and she would stroke, but if they didn’t put her back together she would die.” That’s where sports and their role in Briana’s life came into play.

“(The doctor) said that my back was so strong from playing golf and softball and keeping physically fit that it kept my bones intact more than a normal person,” Briana said. “He said anyone my mom’s age probably would have been dead.” The surgery took six hours. Rods, plates and screws were inserted into her spine.

“If I was to turn my side to you it looks like a ladder,” Briana said.

Over the next week, the medical staff at St. Luke’s kept a close eye on her progress.

Thoughts and prayers poured in from every facet of Briana’s life. Roseann Malachowski, her grandmother from Arizona, made the cross-country trip to be by her side. The physical education department at Bangor sent roses. Larry Ott, her softball coach at Bangor, Lori Poliskiewicz, one of her health and phys. ed teachers at Bangor, Dustin McCormick, the golf coach at ESU, and Kelly Taylor, her boss at Kelly’s Ice Cream, all visited.

“I had so many visitors,” Briana said.

After a 10-day stay, she was discharged from the hospital and the road to recovery began.

Every day was a new challenge. The simplest of tasks, washing her hair or changing her shirt, became a chore to complete. The independence that had made up a big part of who she had become was missing, too.

“Mentally she was a little scared in the beginning, tentative about being alone,” Jim Malachowski said. “I think that was the biggest fear for her. Somebody was always with her, always.” Slowly, Briana’s family began to see glimpses of the old her.

Although she couldn’t participate on the annual family fishing trip to Pulaski, N.Y., Briana learned to tie flies from John Pysher, a member of the Malachowski’s church, the United Methodist Church in East Bangor. She learned well. go to site easton express times

“Every year they go salmon fishing and she didn’t get to go, but they caught fish off the flies that she tied,” Linda Malachowski said. “That kept her busy, too.” Briana’s mom taught her a few things about the family business, Malachowski & Son Plumbing and Heating, LLC. She played her guitar, which she initially learned how to play from her uncle Tony Malachowski and continued to teach herself. She took an online course at ESU.

Ryan Koehler, Briana’s boyfriend, made daily visits.

One constant through it all was Lacey, the family’s English Springer Spaniel. No matter where Briana went or what she did, Lacey wasn’t far behind.

“She was a big healer for Briana, she really was,” Jim Malachowski said. “Two or 3 o’clock in the morning (Briana) would get up to go for a walk and Lacey would get up and follow her wherever she went. Every step right by her feet. It was really something to see. An animal knows when somebody is hurt.” As time went on the injuries healed. First the neck brace came off. She goes to the doctor this week to see if the back brace, which has been on since the accident, can come off as well.

When she first started the rehabilitation process at Coordinated Health in East Stroudsburg, Briana could only lift five pounds. That’s now increased to 25.

Her eyes remain focused on the future, especially her golf game.

When Briana first arrived at ESU, softball was her sport, but that changed before her junior year. McCormick, in charge of running the first-year program, made it known that she was more than welcome to play.

“He wanted me to play, he wanted me on the team,” Briana said. “I was very excited. At that time I was upset. I wanted to play something at ESU. I wanted to keep active in sports. For Dustin to say that he wanted me on the team was very exciting.” Her level of play soared.

After a solid fall season, Briana medaled in two of the three tournaments ESU played in this past spring. Sports weren’t the only thing she excelled at.

While at Bangor she won the National Gold Award for a clay pottery piece Briana called the, ‘Pocket Pot.’ It first went to a regional contest for students from Berks, Lehigh and Northampton Counties. After winning a regional award, it made its way to the national level with over 200,000 other works of art from 80 regional programs. Hers was one of just 1,200 to earn either a gold or silver medal.

“She’s not just a softball player or a golfer,” Jim Malachowski said. “She does everything. There’s nothing that Briana’s afraid to do.” That includes moving forward, in every part of her life, from that day on River Road. To not do so wouldn’t be like Briana.

“Life has changed, but the desire, the drive is still there,” Linda Malachowski said. “Briana is the type of girl that no matter what she’s doing she’s going to do it the best that she can. She’s very strong and always was very strong. Even though she’s tiny she was always very strong and not just muscular.

 

Emporia State played their second of a three game home stand this Saturday when they hosted the Lions of Missouri Southern. After falling in the second set, the Hornets battled back to defeat the Lions 3-1.

“After we go back to the locker room we talked about (how) we can’t stop their middle because the serve is not tough enough,” said head coach Bing Xu. “After we came back you can tell serving is all there, and we start blocking them, play defense, and the game starts changing a lot.”

The game started out rocky in the first set for the Hornets as attack errors plagued them early on. After beginning the set 6-6, the Hornets would begin to pull away going on a 15-8 run. Paige Vanderpool and Brittney Miller sparked the run with four kills each in the stretch.

The Lions fought back however scoring five straight points to close the gap to three. Two kills by Brianne Boner would help hold off the Lions, 25-20. Ting Liu led the way for the Hornets dialing up 15 assists.

Emporia State was unable to carry the momentum into the second set as Missouri Southern jumped out to a fast 9-5 lead. A 10-6 run out of a timeout and two key blocks by Miller and Boner brought the set to a tie at 15.

Missouri Southern would not be denied the set and closed it out on a 10-6 run to win 25-21.

“We didn’t come out that second set like we needed to,” said sophomore Meg Schwartz who earned player of the game. “We knew that they were going to come out and attack us, and we kind of fell back, so in the locker room we talked about it, and we needed to come out with lots of intensity, and that’s what we did. It ended well for us.”

Intensity was evident as the Hornets jumped out to an 11-7 lead in the third set. Emporia State increased the lead down the stretch eventually coming away with a 25-15 win off a kill by Katelyn Schmidtberger.

This time Emporia State was able to carry the momentum over to the fourth set as they opened up on the offensive 12-1. Seven kills – five by Miller – and two aces ignited the Hornets to the quick start. The Hornets would continue the pounding and win the match 25-9.

The Hornets wrap up their three game home stand this Tuesday as they take on Southwest Baptist. First serve is set for 7 p.m.

Brandon Schneeberger

 

The Emporia State Hornets returned home to White Auditorium this Friday to take on the Gorillas of Pittsburg State. Senior Brittney Miller led the Hornets to a 3-0 sweep with 19 total kills.

“We were definitely excited to get a conference game under our belt again, definitely to get home. This crowd, this atmosphere, all the energy, it was great,” Miller said.

The first set saw the Hornets jump out to a quick lead. Miller led the early attack with the first three kills in the game. Miller would add two more kills and the Hornets would lead 15-6 early in the contest.

Pitt state rallied however scoring four straight points to close the gap to 15-10. Both teams fought back and forth until the Hornets eventually pulled away with a 25-18 win on a kill by Paige Vanderpool.

The second set saw the same storyline as ESU erupted for a quick 10-2 lead led by Miller with four kills. Pitt State would rally once again with six straight points however, cutting the lead to two.

“This game is a really kind of mental game,” said head coach Bing Xu. “No matter you’re leading or they’re leading, how awesome they play… you need to maintain your game. We talked before the game, nothing flashy. We want consistency – mental consistency.”

After a timeout, the Hornets regrouped and went on a 13-6 run led by Miller with four more kills giving her eight total in the set. Pitt State responded with a 4-1 run of their own, but would eventually be denied the set after a kill by Ting Liu ended the match 25-20.

Emporia State exercised their defensive skills in the third set as Pitt State took the initiative opening up an 8-7 lead. The Hornets would dig in and rally for a 15-5 run making the score 22-13. Key blocks by Ting Liu and Brianne Boner helped preserve the lead for the Hornets as they would go on to win the set 25-18.

For the Hornets, Liu led the way with 39 assists, and Meg Schwartz earned a career high with 26 digs. Miller earned player of the game.

“That’s the leadership we want to see from (Miller). Hopefully she keeps doing that. This is a great group, and when everything’s on we’re unstoppable,” Xu said.

The game was also Dig for the Cure night to raise awareness for breast cancer. The Hornets stay at home for their next game against Southern Missouri at 7 p.m. Saturday, Oct 9.

Brandon Schneeberger

 

The #15 Emporia State Volleyball team had an exciting tournament over the weekend at the Washburn University Crossover. On Oct. 1, the Hornets swept Angelo State University in their opening match 30-28, 25-18 and 25-13. Brittney Miller and Brianne Boner led the team in kills. Ting Liu also had an impressive day moving up to 10th all-time in the MIAA record books.

On day two, the Hornets lost to Abilene Christian University 3-1, but put up a good fight, falling 25-16, 20-25, 23-25, and 23-25. This broke the Hornets’ 54-match streak of wins against non-ranked teams. Standout Hornet performances were lead by Paige Vanderpool with a double-double consisting of 18 kills and 10 digs. Miller added 15 kills, and Liu had 48 assists in the match.

The Hornets ended the weekend on a high note, sweeping Dallas Baptist University; 25-19, 25-19, 25-9 wins. Vanderpool had another strong performance with 10 kills and six digs. Liu had 31 assists and a hitting average of .500 with seven kills. Miller also had ten kills and a high .444 hitting average.

The Hornets’ next appearance is at White Auditorium at 7 p.m. tomorrow against Pittsburg State University.

 

Three ESU football players cited for marijuana use

Three ESU football players were cited for allegedly possessing marijuana in the North Twin Towers on Aug. 28. Miguel Johns, Jackson Bonnette, and Orelando Pratt Jr. were the three players. Johns was a freshman wide receiver from Newton. Both Bonnette and Pratt were freshman from Corpus Cristi, Tex. Bonnette was one of five quarterbacks on the team, and Pratt also played at the wide receiver position.

All three players were redshirted and had yet to see any game time action. Head Coach Garrin Higgins said the players are no longer with the team. The three have been issued misdemeanor tickets and are currently scheduled for a court date at 9 a.m. on Oct. 28.

Volleyball Sweeps Missouri Western, Northwest Missouri State

The Emporia State Volleyball team swept Missouri Western on Sept. 17. They won their three sets 25-10, 25-15, and 15-17. Strong serving by senior setter Ting Liu, including a seven point run in the first set, and five unanswered serves in the second set helped push the Hornets toward the sweep. Other notable Hornet performances were senior Brianne Bonner with 16 kills and six blocks. Fellow senior Brittney Miller had 12 kills and four blocks, and Meg Schwartz had 11 digs to fill out the Hornets’ defensive game.

In further volleyball action, the Hornets swept Northwest Missouri State on Sept. 18 with wins of 25-20, 25-20, and 26-24. Top player performances were by senior Brittney Miller with 13 kills and Brianne Boner with eight kills and three blocks. Playing a tough defensive game were Paige Vanderpool with nine digs and 12 kills, Katelyn Schmidtberger with 11 digs and Meg Schwartz with 10. Following the Hornets two weekend road sweeps they have now been bumped up to the 11th spot in the AVCA poll. Furthermore, Ting Liu has earned MIAA Specialist of the Week for the third straight week.

Cross Country Teams land top 10 finishes

The men’s and women’s cross-country teams traveled to Lincoln, Neb., this Saturday for the Woody Invitational, the team’s first big meet. Both teams were able to land top ten finishes as the men finished fifth out of 21 and the women seventh of 20.

Out of 295 runners, Asher Delmott led the Hornet men placing 36th overall followed by Will Hohmeier (47th) and Jacob Bull (56th). For the women Kathryn Davison led the way placing 61st overall. She was followed by Sydney Oltjen (66th), Courtney Maddux (74th) and Amy Feldkamp (79th).

The cross-country teams will travel to Hillsboro for the Tabor Invitational this Saturday.

 
      The Emporia State volleyball team handily swept Newman University 3-0 in their home opener on Tuesday, improving their season record to 4-1.

The Emporia State volleyball team handily swept Newman University 3-0 in their home opener on Tuesday, improving their season record to 4-1.Kellen Jenkins/The Bulletin

The Emporia State volleyball team handily swept Newman University 3-0 in their home opener on Tuesday, improving their season record to 4-1.

Senior right hitter Brittney Miller was the player of the game with 11 kills, and fellow senior middle hitter Brianne Boner also tied for total kills.

The Hornets won their first set 25-17, keeping the pressure on the NU the entire time, but making most of their errors fort the match.

“Every aspect of the game needs improvement, but its early in the season,” Miller said. “We know we’re going to improve.”

The second set proved more challenging, with a battle back and forth with NU, with the Hornets finishing the set with breathing space, 25-20. Communication and timidity were a slight issue during the second set.

In the third set the Hornets recovered their composure after the previous win and sealed the match against NU with very little resistance, 25-16. Consistency was key in this set as well as a much stronger defense.

“We have to play patient for a transition game,” said ESU Head Volleyball Coach Bing Xu. “Nothing flashy… have to keep up a solid defense. (The opposing team) can dig and block.”

Senior setter Ting Liu also showed an impressive amount of skill and team play in the match with 36 total assists, and also making two service aces.

Other impressive players for the night were sophomore defensive specialist, Meg Schwartz, with fourteen digs. KatelySchmidtberger, another sophomore, also had seven digs.

“(Schmidtberger) is a sophomore who is really starting to step up in the later game,” Xu Said. “Paige Vanderpool is the most consistent player on the floor. Jumping the high school court and playing this competition, she is playing very well.”

Miller also agrees with Xu that the entire line up is playing their parts in the wins. “Anyone in the front row can expect a kill from, or a point, or for good things to happen,” Miller said.

Ranked #13 in the preseason polls, the Hornets next action will be in Warrensburg this weekend at the Central Missouri Tournament. Miller believes the crowds were supportive at the game, despite the smaller numbers.

“(This was) great support for a home opener,” Miller said. “(I’m) looking forward to conference play.”

The next home match for ESU will be held in White Auditorium Sept. 14 when the Hornets take on Truman.

Chris Dvorak

eGain Busts: Five Web Self-service Myths

CRM Magazine February 1, 2007 | Anonymous Myth 1: “One size fits all” – one web self-service method fits all customers and their needs.

Believe this one and you’re really in trouble.

The truth is customers and prospects prefer multiple ways to access information through self-service. There are pros and cons to each access method, and different situations warrant different approaches.

BEST PRACTICE: An adaptive or situational approach to self-service dramatically improves self-service adoption and ROI. This entails providing different access methods depending on customer preferences and skill level based on their demographics and psychographics, problem type, and where they are in the purchase and use lifecycle. Some of our leading clients have used the following approach to maximize self-service adoption and effectiveness:

* COMPANY INTRODUCTION-NATURAL-LANGUAGE VIRTUAL AGENT * INFORMATION GATHERING-NATURAL-LANGUAGE SEARCH OR BROWSE * PRODUCT COMPARISON AND SELECTION GUIDED HELP, DRIVEN BY A REASONING ENGINE, WITH AGENT COLLABORATION AS NECESSARY * TRANSACTION-WEBFORMS WITH LIVE-CHAT ASSISTANCE * PROBLEM RESOLUTION-FAQ, SEARCH, BROWSE, GUIDED HELP DRIVEN BY A REASONING ENGINE, WITH AGENT COLLABORATION AS NECESSARY The key here is not to create access and content silos across self-service access methods, and across agent-assisted and self-service. website adp self service

Myth 2: Self-service is all about cost cutting.

The most common reason for businesses to implement web self-service is cost cutting. Taken in isolation and carried to the extreme, this approach can hurt the organization’s most significant asset – customer good will and loyalty.

With the onset of ATM technology, banks cut down their retail presence and agent-assisted contact center service to the barebones, only to realize that they had no emotional capital left with customers. In the face of increasing customer churn, many of these banks are now bringing back retail and agent-assisted customer interactions to re-build customer relationships.

The truth is that lasting relationships are built through self-service and human interactions.

BEST PRACTICE: Customer service is one of the few sustainable business differentiators. We recommend that self-service complement and add value to agent-assisted and retail service offerings, while expanding interaction choices and service availability. A self-service implementation should not be focused on simply eliminating other forms of customer interactions.

Myth 3: Web self-service is an extension of phone self-service Phone self-service is often considered a synonym for IVR hell!

The truth is that web self-service that creates an IVR-like experience is a recipe for failure and misses a big opportunity to maximize value for the customer and the business. Moreover, the web and the computer enable richer self-service interactions than the telephone and a keypad, resulting in a better and more effective customer experience. here adp self service

BEST PRACTICE: We recommend that companies provide customers the “safety net” of contextual escalation to assisted service. This contrarian approach often increases web self-service adoption. Moreover, we advise clients to use web collaboration technologies such as co-browsing to guide customers through web self-service capabilities when they call. Coaching customers on self-service dramatically increases adoption.

Myth 4: Self-service is a quick, standalone fix.

Standalone self-service can create tremendous customer dissatisfaction. A self-service silo disconnected from the rest of your company’s business systems and processes won’t yield lasting benefits.

The truth is that your company is one entity. Any service “island” that fragments the customer experience hurts your brand.

BEST PRACTICE: We recommend implementing a customer interaction hub where your business presents one unified and informed face across self-service and agent-assisted interaction channels and processes. For instance, companies could start with self-service first and add assisted interactions that seamlessly integrate with self-service. It’s also critical that these frontline interaction systems integrate with backoffice data and existing content assets so that customers and businesses get a 360-degree view of information that they need to see.

Myth 5: Our self-service deployment is “live” and “we’re done”.

The truth is a sustainable self-service implementation must include ongoing closed-loop management.

BEST PRACTICE: To ensure self-service success and leverage its full value, you should know in real-time if customers are finding the information they need, whether they are getting stuck or they are leaving your site due to frustration. Moreover, your self-service implementation should include the technology and processes to collect customer feedback on web site content, ease of use and your company’s offerings for ongoing management. Many of our clients are leveraging our adaptive content management capability that automatically triggers content creation and maintenance tasks based on ongoing performance. Moreover, they collect feedback from customers on specific service interactions and their overall offerings, both at the end of service interactions and through periodic surveys, based on best practices.

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